Using fa9 Terms and Conditions — Transparency is our policy

Fa9 (https://fa9.fun) is one of Bangladesh's leading online gaming platforms. These Terms and Conditions ("Terms") constitute a legal agreement between fa9 and its users. By accessing the fa9 website, creating an account, or using any of our services, you are deemed to have fully accepted these Terms.

These Terms and Conditions are written in English for the convenience of users in Bangladesh. Should anything remain unclear, please contact our 24/7 support team.

The following conditions must be met to open an account on fa9:

• Each person may operate only one account. If multiple accounts are found under the same individual, all accounts will be suspended and balances may be forfeited.
• All information provided at registration must be accurate, complete, and up to date. Submitting false information is strictly prohibited.
• Your account password and login credentials must be kept strictly confidential. Allowing third parties to access your account is not permitted.
• Selling, transferring, or renting your account is strictly prohibited.
• You are solely responsible for all activity carried out from your account.

As part of KYC (Know Your Customer) verification, fa9 may request identity documents, proof of address, or payment verification documents at any time. Failure to provide the required documents within the specified timeframe will result in a temporary account suspension.

To use fa9, you must meet the following eligibility requirements:

• You must be at least 18 years old. Accounts belonging to individuals under 18 will be closed immediately.
• You must not reside in any country or jurisdiction where online gaming is prohibited by law.
• You must use fa9 of your own free will and with full awareness.
• Fa9 may not be used if gaming is prohibited due to any financial or legal restrictions.

All financial transactions on fa9 are subject to the following rules:

• Deposits must be made exclusively through a payment method registered in your own name. Use of third-party accounts is strictly prohibited.
• Deposits can be made via Mobile Banking, Nagad, Rocket, and other approved mobile banking services.
• KYC verification must be completed before making a withdrawal. Withdrawals from unverified accounts may be delayed.
• Withdrawals will always be returned via the same payment method used for the original deposit.
• Minimum deposit and withdrawal amounts are set separately for each payment method.
• Fa9 may carry out additional verification for unusual or suspicious transactions.

Please read the following rules before using fa9's bonus and promotion offers:

• Every bonus has a specific wagering requirement. Bonus funds cannot be withdrawn directly.
• The welcome bonus is available to new members on their first deposit only.
• Multiple bonuses cannot be used simultaneously unless clearly stated in the promotion.
• Any attempt to misuse or artificially farm bonuses will result in the bonus being voided.
• The validity period and associated conditions for each bonus can be found on the respective offer's detail page.
• Fa9 reserves the right to modify or cancel any bonus offer at any time.

For any bonus-related queries, contact our Promotions Visit the page or contact support.

The following general rules apply when playing games on fa9:

• Each game has its own rules. It is advisable to read the rules of a specific game before you start playing.
• Game outcomes are determined by certified Random Number Generator (RNG) technology. Results are entirely random and impartial.
• If a game is interrupted due to a network issue, the outcome will be determined based on fa9 server records.
• For Sports Betting, bet settlements will be based on official results.
• In Live Casino games, the dealer's decision is considered final.

The following activities are strictly prohibited on fa9:

• Playing games or placing bets using automated software, bots, or scripts.
• Intentionally exploiting any system bug or technical error for personal gain.
• Using the platform for money laundering or any other illegal financial activity.
• Engaging in fraudulent behavior or colluding with other members to influence game outcomes.
• Opening multiple accounts to take advantage of bonus offers.
• Operating an account using another person's identity.
• Behaving rudely or making threatening remarks toward fa9 staff.

Fa9 is committed to protecting your personal information. Our data management policy is as follows:

• Your personal information is used solely for service delivery, verification, and compliance with legal obligations.
• Your information is never sold to marketers or third parties.
• All data is protected with 256-bit SSL encryption.
• Contact support to view or update your information.

For more information, visit our Privacy Policy Visit the page.

Fa9 believes gaming should be entertaining, not addictive. That is why we offer the following features:

• Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Session Limit: Limit the amount of time you spend gaming in a single session.
• Cooling-Off Period: Take a temporary break ranging from 7 days to 6 months.
• Self-Exclusion: Self-close your account for an extended period.
• Reality Check: View a summary of your gaming activity at regular intervals.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

Fa9 reserves the right to suspend or terminate accounts under the following circumstances:

• In the event of a breach of the terms and conditions.
• If fraudulent or deceptive activity is detected.
• Failure to pass KYC verification or if false information is found.
• Upon detection of suspicious financial transactions.
• At your own request.

If you wish to close your account, please contact our support team. You will be given the opportunity to withdraw your verified balance before the account is closed.

Fa9 is not liable for the following:

• Losses in games or transactions caused by internet disconnection or network issues.
• Delays or failures caused by third-party payment providers.
• Account losses resulting from unauthorized access where the user has failed to keep their password confidential.
• Service disruptions caused by force majeure events such as natural disasters, cyberattacks, or government directives.
• Any indirect financial loss or psychological distress arising from gaming.

Fa9 reserves the right to update these Terms and Conditions at any time. In the event of changes:

• A 7-day notice will be sent to your registered email prior to any significant changes.
• Minor changes may take effect immediately.
• Continued use of the platform after an update constitutes acceptance of the new terms.
• If you do not agree to the updated terms, you will have the option to close your account.

You can always check when the Terms were last revised by looking at the "Last Updated" date at the top of this page. We recommend checking back regularly.